Privacy Policy

Last updated: October 21, 2025

JewelKart Private Limited ("JewelKart", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, applications, and services (collectively, the "Services").

1. Definitions

"Personal Information" means information that identifies or can reasonably be used to identify an individual. "Service Providers" means third parties who process Personal Information on our behalf.

2. Information we collect

We collect information you provide directly and information collected automatically when you use the Services:

• Account data: name, email address, phone number, billing and shipping addresses, and profile information.
• Transactional data: order history, payment method metadata (we do not store full card numbers), invoices and refunds.
• Device and usage data: IP address, browser/OS, device identifiers, pages viewed, search queries, and interaction events.
• Preferences and demographics: language, preferences, and optional profile details such as age range and interests.
• Customer support and communications: correspondence and messages when you contact us.

3. How we use information

We use Personal Information to:

• Provide, maintain and improve our Services;
• Process orders, payments, refunds and communicate order status;
• Personalize content, recommendations and marketing (where you have given consent);
• Respond to support requests and enforce our terms and policies;
• Detect and prevent fraud and other illegal activity; and
• Comply with legal obligations.

4. Cookies and similar technologies

We use cookies, web beacons, and similar technologies to improve your experience, analyze usage, and deliver relevant advertising. You can manage cookie preferences through your browser settings or by using tools provided on our site. Third parties (such as Google) may also place cookies on your device for analytics and advertising. See our Cookies Policy for more details.

5. Sharing and disclosure

We may share Personal Information with:

• Service Providers who perform services such as payment processing, fulfillment, analytics and hosting.
• Affiliates for the purposes described in this policy.
• Advertisers and analytics partners in aggregated or pseudonymized form.
• Law enforcement or regulators where required by law, or to protect our rights, property or users.

6. International transfers

Your information may be processed or stored in countries other than your country of residence. We will take steps to ensure adequate protections are in place (for example, standard contractual clauses) when transferring data internationally.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your Personal Information, and to restrict or object to certain processing. To exercise your rights, contact us at privacy@jewelkart.example. We will respond in accordance with applicable law.

8. Data retention

We retain Personal Information only as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Backups may persist for longer for audit or legal reasons.

9. Minors

Our Services are not intended for children under 18. We do not knowingly collect Personal Information from minors. If you believe a minor has provided us Personal Information, please contact us and we will take steps to delete it.

10. Security

We implement reasonable administrative, technical and physical safeguards to protect Personal Information. However, no system can be guaranteed to be 100% secure. If we become aware of a data breach that requires notification, we will notify affected users and regulators as required by law.

11. Third-party links

The Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will indicate when it was last revised. Significant changes will be notified by email or prominent notice on our site.

13. Contact

If you have questions or requests about this Privacy Policy, contact our privacy team at privacy@jewelkart.example or write to:

JewelKart Private Limited
Attn: Privacy Team
contact@jewelkart.example

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